Service Manager

Getting Started with Service Manager

Ivanti Service Manager is a complete cloud-optimized ITSM solution. It helps you to automate workflows, eliminating costly manual processes while making your business more efficient, compliant, and secure. Whether you’re looking for an IT help desk, support ticket solution or need to perform more advanced ITIL service management processes, this solution can easily scale and adapt to meet your specific business needs.

The Getting Started section on the online help contains topics that help you get started with using the application. It gives you an overview of Service Manager and gets you started with setting up the application, configuring business objects, and creating service catalogs. It also introduces you to the basic functionalities of the application such as, how to log in, how to change locale and password, and how to navigate and use the different workspaces in the application.

Refer to the following topics to learn how to set up the organization, work with business objects, and service catalogs:

•Setting-up your Organization

•Setting-up Business Objects

•Setting-up Service Catalog

For information on how to use the Service Manager online help, see Tips for Using the Online Help.